Refund policy
Refund Policy
Last updated: January 2026
At Thwack Life Archery Addiction, we stand behind the quality of our products and want you to be satisfied with your purchase. Because many items are made to order, refunds and returns are handled carefully and transparently.
Please review the policy below before placing an order.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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Items must be unused, unworn, unwashed, and in original condition
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Items must include original packaging and tags (if applicable)
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Proof of purchase is required
To start a return, contact us at connect@thwacklife.com.
Do not send items back without contacting us first—return instructions will be provided after approval.
Non-Returnable Items
The following items are not eligible for return:
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Items marked as final sale
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Personalized or custom-made products
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Gift cards
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Items showing signs of wear, washing, or misuse
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include photos of the issue. We’ll work with our fulfillment partner to resolve the problem as quickly as possible.
Refunds
Once an approved return is received and inspected:
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You’ll be notified of approval or rejection
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Approved refunds will be issued to your original payment method within 10 business days
Processing times may vary depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges.
If you need a different size or item, please request a return (if eligible) and place a new order.
Shipping Costs
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Original shipping costs are non-refundable
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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
Questions or Concerns
If you have questions about this policy or your specific order, contact us anytime:
Email: connect@thwacklife.com
Business Name: Thwack Life Archery Addiction